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Please note - if you would like to switch your exchange or store credit to a refund, $6.95 will be deducted from your total refund amount for use of our return label. Please get in touch straight away with your order number and correct shipping address, and we will attempt to make this change for you! Can you tell me when something is being restocked? If you received a shipping confirmation with your tracking number, this indicates that your package has been dispatched and is on its way to you! International return packages can take 4 weeks or more to reach our facility. Therefore you will still have to pay $6.95 with Afterpay. Don’t worry babe, we are constantly working to improve your experience, so stay tuned! I will be placing another order VERY soon :) If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier. Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed. We suggest signing up for a restock notification for the item, and you will be notified via email when the product becomes available again! disney princess polly pocket doll & accessory lot. You can also email our team directly with all of the above to hi@princesspolly.com! HOW LONG AFTER I RECEIVE AN ORDER, CAN I MAKE A RETURN? The US app is available in the following app stores: United States, Canada, United Kingdom, Norway, Switzerland, and all of the EU (Austria,  Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden), The AU app is available in the following app stores: Australia, China, Hong Kong, Japan, New Zealand, Singapore, and South Korea. Good overall condition. Still no luck? Items must be received in original condition - unworn, unwashed, with all tags still attached. Good overall condition. We’re constantly replenishing our most popular items, as well as adding new arrivals almost every day! As long as your return has not been received and processed by our Returns team, we are happy to cancel your request and help you resubmit for your preferred return type. Shipped with USPS First Class. Please note that carrier delays may occur due to weather or other issues that may be out of our control. Original shipping fees (if applicable) are non refundable. No exchange/return/refund. You are ${ shippingDifference | money } away from free US shipping. Refunds are now offered on all orders. To begin the return process, please submit your International AU Princess Polly order return here. Get in touch with our Customer Experience team via email and please be sure to include the following info for our team: Once an order is placed, we're not able to make any changes to the items in the order unfortunately! Please follow the instructions, depending on your order number. If you can’t log into your account using the details you used to create your account, you may not have been successful creating this originally :( What you can do is try creating an account again to register your details. You will receive an email with your new order number. However, multi-currency is in the works to be supported this year! Still no luck finding this one? We aim to process all returns within 6 business days of them being received. To contact head office, please use the enquiry form. We’ll let you know your new order deets via email once processed! We now offer FREE 2-Day Shipping when you spend $50 or more. There is no difference to our returns policy for the return of sale items. This site is protected by reCAPTCHA and the Google If you have used a combination of web credit and card/PayPal/AfterPay then your web credit will be re-issued and your payment refunded. For our international babes, be sure to submit your return on our website and take note of your own tracking information and receipt, as we won't be able to track or monitor this for you! +1 855-818-1786  (Mon - Fri, 9am - 5pm PST), ${ cartDonation.lightboxDonateButtonCta }, Product name and code of the item ordered found on your order confirmation email, Product name and code of the item received. You have three years from date of issue to use your web credit and a full three years to redeem your voucher! ${ cartDonation.lightboxDonateButtonCta }. From there, any payment already made toward the items will be refunded by AfterPay themselves. Please take note of your own tracking information and receipt as we won't be able to track or monitor this for you. This includes sale items. I agree to the terms & conditions and to receive periodic promotional emails. Light wear and fading 2. The only exceptions are Russia and Mexico. Not to worry! Our USA Store is a totally separate website, so different products may be available. The items are clean and ready for their intended use. Shop our signature dresses in satin and slinky ruched fabrics, in a range of mini, midi and maxi lengths, designed to suit every shape and size. Receiving a cancellation/refund notification email from us will confirm we've already gone ahead and issued you a refund for the out of stock item(s). The set has the original very often missing little polar bear called “snowy”. Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times. The Princess Polly returns process is easy! Smaller items such as accessories and cosmetics are usually wrapped in bubble wrap or amongst other items of clothing or shoe boxes within your parcel. Alllll over the world baby! The most common reasons are: Firstly, please try switching devices and/or browsers and try checking out from either Google Chrome or Safari. AfterPay cancellations are applied to the final installments of the scheduled Payment Plan. makena0694169 commented on 2/3/20 . Polly wearing purple and black with red headband, 1989. We'll just remove the items you have returned from your Afterpay payment plan. Not a problem at all! To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Receive 10% off just by signing up! SHIPPING: Due to global health events beyond our control, DHL, USPS, and FedEx are currently experiencing shipping delays. Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind. Condition is "Used". We ship from LA so you'll receive your order super fast! Gift Voucher codes need to be entered separately. This will usually be the case if the stock wasn't available when we came to process your order. If you’re having trouble applying either of these, send a screenshot of the page that displays to our Customer Experience team so we can help! We will send you an email with the details of your processed return. I PAID WITH A GIFT CARD AND REQUESTED A REFUND, WHERE DOES THE MONEY REFUND TO? Easy! Princess Polly is not responsible for non-Princess Polly items mistakenly returned, and may not be able to recover these items. Minor paint imperfection on the back of her dress, as shown. Jewelry box musical it work ( the princess and prince dancers it don’t move ) Seller assumes all responsibility for this listing. Estimated delivery dates - opens in a new window or tab include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment - opens in a new window or tab.Delivery times may vary, especially during peak periods. Find many great new & used options and get the best deals for Princess Polly Icona Playsuit Romper Red US 12 at the best online prices at eBay! Firstly, please make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team. Description/photo of the item you received. Please allow at least 6 business days for your return to be processed by our team. My original parcel was lost and they responded on a live chat immediately and issued me a full refund! All returns are processed for the total amount paid for the items after any discount codes redeemed on the order have been applied. Once you receive the order, you're welcome to make a return with us. Why aren’t the items I added to my cart on the website displaying in the app? For our international babes, we’ll get your order out the door within 24 hours. Product name and code of the missing item ordered found on your order confirmation email, Photo of the parcel if it looks tampered with. Vintage Polly Pocket Set {Princess Palace Yellow Book} Bluebird 1995 90s toy Polly Pocket Book Compact Princess Figure Sparkle Castle Palace Description: This Polly Pocket is a girl’s dream! Any exchanges requested that we do not have in stock will automatically be issued as a refund. INTERNATIONAL CUSTOMERS: We ask that all international customers take note of your own tracking information and receipt as we won't be able to track or monitor this for you. If loungewear is for you, we have super cosy and comfy joggers and crop tops made for relaxing. The US app is only available in $USD at this time, while the AU app is only available in $AUD. We'll need to update this with the carrier. Promo code not applying? You can log in to your Afterpay account to view your updated payment schedule at any time! Free shipping for many products! Please use Chrome or Firefox for the best experience. Rare Vintage Bluebird 1992 Polly pocket Princess Polly’s Ice Kingdom, 100% Complete and in Mint Condition. Make sure you’ve scoped out your junk and spam folders in case the automatic notification has been sent there. Princess Polly Online Pty Ltd 71 Shipper Drive, Coomera, QLD, 4209 PO Box 561, Arundel BC, 4214 QLD, Australia Tel: +61 7 3123 4030 Email: eshop@princesspolly.com.au externe Quellen. Simply opt for the refund when booking your return. You can mark us as SAFE too so that you won’t miss a beat from us in future! Please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the “Contact Us” form. Polly pocket - Disney Princess Cinderella Carriage with horse, 4 princesses, prince, furnitures and more. Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items. We do not have record of items in other orders because they will not be linked to that label. We are working hard to make this is a better experience for our customers. If you've previously had an account with us, you'll need to create a new account on the USA Store. 1992 Polly Pocket Princess Pollys necklace It is really hard to find polly pocket with original packaging The price is for 1 set. Just shoot us an email so we can help! Why aren't the items I added to my wishlist on the website displaying in the app? This includes sale items. Condition - Sealed with original packaging - Although sealed, the item is not perfect. USA customers also have the option to checkout with Afterpay, a third party company who will set you up with a fortnightly payment plan to pay off your items and receive them straight away! Privacy Policy and When using Afterpay, you have the option to return one or all of your items for a refund. Please look closely at the pictures as they are a part of the description. It's important to keep up your payments in AfterPay to avoid late fees on any overdue payments! I DIDN’T RECEIVE AN ORDER OR SHIPPING CONFIRMATION. Can I transfer my AU or US Gift Card to use on the other site? Your original installment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. I’M HAVING TROUBLE SIGNING INTO MY PRINCESS POLLY ACCOUNT. For all orders shipped to Canada and the UK - import duties and taxes will be paid at checkout. We're happy to help clarify our return/exchange processing time. New exchange orders will be processed once your return package is dropped off and scanned by the shipping carrier. 1–3 business days. Comments for Princess Polly (4) Add Your Comment Submit. International return packages can take 4 weeks or more to reach our facility. If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded. Please note that this change may slightly delay your shipment or delivery time by about 24-48 hours. You have exceeded the $2,000 transaction limit with Afterpay. Not to worry, we have a very flexible return policy! In the meantime, check out our bangin' New Arrivals for something else you might fall in love with! Please allow at least 6 business days for your return to be processed by our team. WHERE DOES MY REFUND GO IF I PAID WITH AFTERPAY AND RETURNED FOR STORE CREDIT? Light wear and fading. All Items I sell come from a Smoke You’ll need to place another order or return any unwanted items. Cut off times for all orders are Mon-Fri 3:00pm Pacific Time. Princess polly have amazing customer… Princess polly have amazing customer service. Get shipping cost. As long as you’re checking out from Google Chrome or Safari you shouldn’t experience any technical errors on the website.

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